Select how often (in days) to receive an alert:Jobs by Category: OperationsJob Function: MarketingStatus: Full TimeSchedule: RegularDescriptionDrive the digital engine behind TELUS’ growth — from seamless service to high-converting commerce.Our team and what we’ll accomplish togetherJoin the DOTComm team at TELUS, where digital is becoming the primary channel for how customers buy, manage, and get support. We’re reimagining how web, app, and assisted channels work together to create simple, personalized, and connected experiences at scale.This role sits at the center of that transformation — connecting business strategy, customer needs, and technology delivery to drive measurable impact across the end-to-end customer journey.What you’ll doYou will own and deliver measurable digital outcomes across commerce and service journeys — increasing conversion, growing digital penetration, and reducing cost to serve through best‑in‑class self‑serve experiences.Act as the connective tissue across the organization, partnering with marketing, channel, and customer service teams to define clear business outcomes, represent the voice of the customer, and translate needs into simple, high‑impact digital experiencesOwn digital performance across key metrics such as conversion, digital sales and renewals, engagement, and self‑serve adoptionSynthesize business and customer needs into clear product direction, turning complex inputs into focused, outcome‑driven roadmapsLead within a pod‑based operating model, bringing together business, product, design, and technology to deliver against shared outcomes — not siloed backlogsDefine and drive product strategy across web, app, and assisted journeys, ensuring seamless omnichannel experiencesDrive personalization at scale, leveraging data, martech, and AI to deliver the next best experience across channelsChampion the voice of the customer, using data, insights, and frontline feedback to reduce friction and improve experience qualityBring structure to ambiguity, aligning cross‑functional stakeholders around shared priorities and measurable outcomesPartner with technology teams (TDS/CIO) to connect experience vision with scalable platform capabilitiesBuild and evolve our product operating model, establishing clear ownership,



strong practices, and high‑performing teamsChallenge the status quo, making smart trade‑offs and pushing through complexity to deliver meaningful progress#LI-REMOTEQualificationsWhat you bringProven experience owning and driving digital or commercial outcomes (e.G., conversion, revenue, engagement, cost to serve)Strong understanding of digital commerce, self‑serve experiences, and end‑to‑end funnel optimizationDemonstrated ability to work cross‑functionally across business, operations, and technology, translating diverse inputs into explicit product directionExperience operating in or leading pod‑based or cross‑functional delivery modelsDeep knowledge of modern product practices (agile, product operating models, outcome‑based roadmaps)Experience leveraging data, personalization, or martech to drive customer and business impactAbility to navigate ambiguity and drive clarity, turning strategy into executionStrong communication and leadership skills — able to align teams, challenge thinking, and move work forwardNice to haveExperience in telecom or similarly complex, multi‑channel environmentsExposure to AI‑driven experiences or decisioning platformsTrack record of building or scaling product teams and operating modelWhat we give back to youThe opportunity to shape experiences used by millions of CanadiansA culture that supports growth, flexibility, and continuous learningA role with real impact — on customers, the business, and how we workSalary Range: $128,000-$238,000Performance Bonus or Sales Incentive Plan: 30%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations.



We're open to discussing competitive compensation packages tailored to your experience level and expertise.TELUS offers rewarding benefits, which may vary per job function, such as:Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your familyFlexibility to work in‑office, virtually or a combination of bothGenerous company matched pension and share purchase programsOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunities to develop your skillsAnd much more …Job Type: This is for a current vacancyA bit about usWe’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.OperationsWe’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.We are honoured to be recognized1.4MDays volunteered in our communities.70%Team members that work at home or are mobile.15.2Million customers that TELUS is serving across Canada.AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.#J-18808-Ljbffr

📌 Director, Digital Product & Experience - C$128,000 - C$238,000 A Year (Toronto)
🏢 Telus
📍 Toronto