Resident Services Manager - Seniors LivingFull-timeDepartment: OfficeCompensation: from CAD 45,000 - yearlyWe are S&R; Group and for over 60 years we have been building communities "where friendships flourish and life is enriched". We are looking for people who, like us, believe the work we do has a positive impact on their community and that together we can continue supporting our Residents and their families.Make a difference in the lives of your community! In this role you will have the chance to engage with our Residents and create a welcoming atmosphere for current and current Residents.Position SummaryUse administrative and sales skills to manage the office and provide tours or engaging conversations with Residents interested in moving in.Behavioural QualitiesEngaging, positive attitude – stop and say hi to our Residents and see how they are doing!Professional and expressive telephone manner – ability to “sell” retirement livingUnderstand and promote a “Hospitality” environment within the residenceExhibit a highly developed ability to actively listen to prospect’s and resident’s needsDemonstrates flexibility and creativity in problem solvingForward,



independent and innovative thinkingResponsibilitiesReception and office duties for the “Seniors Living” residenceConduct sales-effective “Tours” of the SL residence with walk-in’s and booked appointmentsPrioritize appointments and proactively and positively resolve conflicts as they ariseMaintain office operations by ordering supplies, processing invoices, track attendance, process payroll and post scheduled hours including seniority listsRespond to phone and email inquiries – providing general information and referring inquiries to the appropriate source.Other duties and responsibilities as assigned or requiredQualificationsPersuasive Marketing and Sales experience requiredPost Secondary Education with a diploma in Office AdministrationExcellent interpersonal, communication and organizational skillsExperience in an Office and or a Care Home setting an assetExtensive computer literacy skills including Word, Excel and OutlookAbility to maintain records, prepare contracts and complete billingDemonstrated ability to effectively manage time-sensitive tasksPro‑active approach and able to work with minimal supervisionAbility to work under pressure in busy, fast‑paced environmentWhile our Applicant Tracking System uses some AI‑enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team.#J-18808-Ljbffr

📌 Resident Services Manager - Seniors Living - C$45,000 A Year (Toronto)
🏢 S&R Group
📍 Toronto