Deliver exceptional customer service as a Technical Support Specialist with WaterlooIT. Engage in problem-solving and client support while enhancing your skills in a growth-oriented setting.As a key member of the WaterlooIT team, you'll prioritize customer satisfaction through effective communication and critical thinking. You will manage tickets, resolve technical issues, and ensure a seamless client experience. The role requires the ability to perform hardware upgrades and familiarity with Microsoft environments.Key Responsibilities:Prioritize friendly and solution-oriented customer serviceAnswer calls promptly and manage assigned technical ticketsPerform basic hardware upgrades as neededLog and review at least 7 hours of productive ticket time dailySupport team success through knowledge sharingRequirements:2+ years in troubleshooting software and hardware issuesAbility to adapt to client-specific software quicklyExcellent communication and multitasking skillsExperience with remote support tools and ticketing systemsEagerness to embrace feedback and improve processesCultivate your technical skills and contribute to superior client outcomes at WaterlooIT.

📌 Technical Support Specialist At Waterlooit (Kitchener)
🏢 WaterlooIT
📍 Kitchener