Drive operational change as an Intraday Analyst with Questrade in a hybrid environment. Leverage your workforce management expertise to optimize service levels and enhance scheduling processes.As a key member of the team, you will monitor real-time workforce operations, adjust schedules, and analyze data to support multiple client channels. We need a proactive problem-solver with at least 5 years in a call center and 2 years in scheduling. Your analytical skills will inform decision-making, ensuring optimal staffing and performance across our operations.Key Responsibilities:Manage schedule adjustments, vacations, and sick leavesMonitor workforce management system performanceAnalyze Call Centre data and develop forecastsPrepare reports on workforce trends for decision-makingCollaborate with operations to ensure effective schedulingRequirements:5+ years in a call center environment2+ years in schedulingProficient in Workforce Management systemsStrong Excel proficiencyExcellent data analysis and resolution skillsContribute to Questrade's cutting-edge approach and transform workforce strategies with the team.

📌 Intraday Workforce Management Analyst At Questrade (Toronto)
🏢 Questrade Financial Group
📍 Toronto