Director of Operations Chinese Travel (Cantonese and Mandarin)
GoGo Tours Ltd. is a well-established travel company specializing in fully organized international group tours , serving a primarily Chinese-speaking customer base. With decades of experience and a global supplier network, we operate complex, high-touch travel programs across Asia, Europe, South America, Africa, and other long-haul destinations .
As the business continues to scale, we are seeking a Director of Operations to lead execution, ensure profitability, and professionalize core operational processes.
The Director of Operations is a senior leadership position responsible for overseeing end-to-end tour operations, planning, supplier coordination, and execution quality . This is an ideal role for an experienced operator who is comfortable making decisions, managing complexity, and handling real-time operational issues.
Tour Planning, Capacity & Forecasting
Own weekly tour capacity monitoring , including forward-looking forecasts to prevent sell-outs and support demand
2027 planning), including capacity planning and tour sequencing
Perform ongoing reviews of land operations booking status , supplier readiness, and execution risk
Select and approve hotels in collaboration with land suppliers to optimize margins while maintaining product quality




Approve refunds and wire transfers in line with internal controls and company policy
Customer Experience & Quality Control
Review and approve customer service communications , particularly escalated or sensitive matters
Monitor and analyze weekly customer survey results , identifying trends and driving corrective actions
Act as the senior escalation point for complex tour execution issues before, during, and after departure
Lead planning and execution of GoG Travels Travel Shows , coordinating across sales, operations, and support teams
~ Support new tour launches, operational scaling initiatives, and continuous process improvements

3+ years experience in operations management, ideally within travel, tour operations, hospitality, or logistics
~ Proven experience managing complex, multi-step operational workflows
~ Experience working directly with international suppliers and ground operators
~ Financial and operational acumen, with a strong understanding of margins and cost controls
~ Experience with CRM
~ English fluency required
~ Cantonese fluency required
~ Mandarin fluency required

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📌 Director of Operations Chinese Travel (Cantonese and Mandarin) (Richmond Hill)
🏢 Gogo Tours
📍 Richmond Hill