Enhance the customer care experience at Versapay as a Senior Technical Support Specialist. This role emphasizes ERP integrations and resolving complex issues effectively.Versapay is expanding its Customer Care team with a Senior Technical Support Specialist. Your primary function will involve delivering expert advice and troubleshooting services to customers utilizing ERP integrations. Working closely with product and engineering teams, you will tackle intricate issues surrounding payment processing and enhance customer satisfaction through your solutions-driven approach.Key Responsibilities:Deliver advanced technical support for ERP systemsCollaborate effectively with product teams on customer resolutionsAddress payment processing and integration challengesFoster communication with customers and internal teamsContribute to process documentation and knowledge sharingRequirements:3+ years of technical support experience in ERPBachelor's degree in Accounting, Finance, or relevant areasStrong grounding in accounting principlesExcellent troubleshooting and customer service skillsFamiliarity with customer support tools like Jira or IntercomAdvance your technical support skills and customer care impact with Versapay.

📌 Senior Technical Support At Versapay (Ottawa)
🏢 Kinvie
📍 Ottawa