Excel as a Team Lead Clerk within Winnipeg Transit Plus' Contact Centre. Manage customer service issues, supervise staff, and ensure smooth operations across varied shifts.
In this full-time, permanent role, report to the Contact Centre Coordinator and oversee essential functions in a busy environment. You'll leverage two years of relevant experience while resolving complex customer challenges related to paratransit services. Solid coaching and mentoring skills will be pivotal in supporting Customer Service Representatives' development.
Key Responsibilities:
• Assist in staff training and performance monitoring
• Address escalated service delivery issues effectively
• Dispatch resources for Transit Plus services in real-time
• Act as Contact Centre Coordinator when required
Requirements:
• High school diploma or GED required
• At least two years of Contact Centre experience
• Knowledge of Genesys PureConnect and Routematch software
• Strong conflict resolution and problem-solving competencies
• Good written and verbal communication skills
Bring your problem-solving expertise, leadership, and dedication to customer satisfaction to drive success at Winnipeg Transit Plus.
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📌 Team Lead Clerk at Winnipeg Transit Plus
🏢 City of Winnipeg
📍 Winnipeg