Job Type: PermanentWork Model: HybridReference code: Primary Location: Toronto, ONAll Available Locations: Toronto, ON; Montreal, QC; Ottawa, ON; Quebec City, QC Our Purpose At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters. Have many careers in one Firm. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Learn from deep subject matter experts through mentoring and on the job coaching -- What will your typical day look like? You will: Support discovery sessions and workshops with business and technology stakeholders. Analyze current-state processes, pain points and business requirements and help define future-state processes and CRM capabilities. Develop functional requirements, user stories, process flows and acceptance criteria. Support mapping of business requirements to Salesforce/FSC capabilities and identification of functional gaps. Maintain and refine the product backlog,



ensuring user stories are sufficiently detailed and ready for sprint delivery. Work with functional leads, architects, developers, data, integration and testing teams throughout implementation. Participate in sprint planning, backlog refinement, daily delivery activities, demonstrations and retrospectives. Support functional testing, defect investigation, UAT preparation and resolution of business issues. Prepare functional documentation, decision logs, workshop materials and other project deliverables. Build strong working relationships with client stakeholders and contribute to effective delivery across the project team. About the team Join a collaborative team focused on delivering CRM and digital transformation initiatives for leading Financial Services organizations. We work closely with clients to modernize customer experiences through Salesforce solutions, combining expertise in business analysis, functional consulting, Agile delivery, and Financial Services processes. Our team values innovation, teamwork, and continuous learning, offering opportunities to work alongside experienced consultants, architects, and technology specialists on impactful transformation programs. Enough about us, let’s talk about you We are looking for someone with: 3–5+ years of business analysis, functional consulting, product or technology delivery experience.



Experience working within Financial Services; banking experience is preferred. Experience supporting CRM implementations or transformation programs. Salesforce experience is preferred; exposure to Financial Services Cloud, Sales Cloud or Service Cloud is an asset. Understanding of Agile delivery practices, including user stories, acceptance criteria, backlog refinement and sprint delivery. Strong analytical, documentation and communication skills. Professional proficiency in both French and English, with the ability to participate effectively in French-language client discussions. Positions based in Quebec: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams. Total Rewards The salary range for this position is $58,000 - $102,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 adaptable benefit spending

📌 Consultant - Crm Financial Services (Toronto)
🏢 Deloitte France
📍 Toronto