Applications & Customer Solutions Manager – Antec ControlsWe are seeking a forward-thinking, business-minded Applications & Customer Solutions Manager to lead a team of Applications Engineers in a dynamic HVAC manufacturing environment spanning both mechanical equipment and HVAC controls.This role is less about being the technical expert in the room and more about leading the team that is. Your focus will be on strategy, systems, and business outcomes — improving how the team works, connecting applications with the rest of the business, and building a culture of accountability and continuous improvement.Key Duties and Responsibilities:Lead, mentor, and develop a team of Applications Engineers, setting clear expectations and removing obstacles to their successEnsure customers receive accurate, timely, and professional supportBuild and refine the systems, workflows, and tools the team uses to manage pre-sale and post-sale supportIdentify opportunities to increase efficiency, reduce response times, and improve customer satisfaction through better process designAlign applications processes and systems with the broader business, including sales, product development, and operationsUse data and feedback from the field to inform decisions and influence product and business strategyChampion a culture where the team takes ownership of customer outcomes, communicates candidly,



and continuously improvesCoach the team on navigating difficult customer conversations with professionalism and clarityContinuously improve training materials, onboarding, and delivery methods across the teamRepresent applications in cross-departmental planning and decision-making, bringing a business lens to technical conversationsSupport various Antec Controls departments with process, systems, and customer-facing initiativesThe ideal candidate for this position will have:A College Diploma or University Degree in Business, Engineering, or a related field (equivalent experience considered)Minimum 2 years of experience in a leadership role, ideally improving business systems, processes, or team performance within a technical, manufacturing, or customer-facing environmentA forward-thinking, strategic mindset with the ability to see across departments and connect the dots for the businessStrong business acumen and a genuine drive to grow the team and the company's successConfidence navigating challenging conversations and resolving issues with professionalism and clarityA passion for representing the company as a solid ambassador of the brand in every interactionA continuous improvement mindset, with the ability to enhance processes, tools, and team effectivenessWillingness to travel up to 20% of the time#antec

📌 Applications & Customer Solutions Manager (Winnipeg)
🏢 Triton Environmental Consultants
📍 Winnipeg