Elevate customer experiences at Kimpex as a Customer Experience Coordinator! Use your communication skills to ensure a stellar journey from order to delivery.In this rewarding role, you'll be the primary liaison between customers and sales reps, ensuring smooth order processing and timely delivery updates. Your efforts will directly contribute to enhancing brand awareness and customer satisfaction. You'll also be involved in continuous improvement initiatives for customer service procedures.Key Responsibilities:Assist sales team by entering and tracking customer ordersProgram placement campaigns on the retail web platformCommunicate delivery statuses with stakeholdersManage invoice correction requests promptlyProvide outstanding support to B2C customers with inquiriesRequirements:Excellent organizational and communication skillsPrevious experience in customer experience or supportStrong problem-solving skills to handle inquiriesFamiliar with B2C retail operationsDriven by an ambition to improve customer service processesHelp Kimpex thrive by ensuring a seamless and satisfying customer journey!

📌 Customer Experience Coordinator At Kimpex (Drummondville)
🏢 Soucy Group
📍 Drummondville