Elevate member experiences with Mount Royal University's flexible Customer Service Desk role. Assist patrons in person and over the phone while fostering a welcoming environment.
As a Customer Experience Representative at Cougars Athletics and Recreation, you will contribute to a collaborative team dedicated to inclusivity and personal growth. This hybrid position allows for flexible scheduling, aiming to support a vibrant community at Mount Royal University. Your primary focus will be providing exceptional customer service, facilitating member transactions, and ensuring a safe and welcoming workplace.
Key Responsibilities:
• Provide exceptional in-person and phone customer assistance
• Manage account creation, registrations, and program sales




• Facilitate equipment lending and check-in support
• Conduct facility tours and setup for programs
• Respond to first-aid incidents, ensuring patron safety
Requirements:
• High School diploma or equivalent coursework
• 6-12 months of related customer service experience
• Available for at least one flexible shift weekly
• Current Intermediate First Aid & CPR-C Certification
• Strong communication and interpersonal skills
Make a meaningful impact in the MRU community by enhancing customer experiences and promoting inclusivity.
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📌 Customer Service Representative at MRU (Calgary)
🏢 Mount Royal University
📍 Calgary