A sprawling food hall located at CF Toronto Eaton Centre, explore 16 chef-driven food stalls, including a vibrant café and bar, and a rotating selection of local pop-ups offering a taste of Toronto's diverse culinary scene.What's in it for you?GratuitiesDiscounted gym membershipAccess to our Employee Assistance Program for confidential support50% dining discount at all O&B restaurants for you and up to three guestsEmployee Referral ProgramJoin one of Canada's leading hospitality companies, where a wide range of exciting internal career opportunities await!Job DescriptionJoining us means you will be part of an extraordinary and exciting company! You're a key team player reporting to the Manager and working closely with the restaurant leadership team. As a Supervisor, you are an important leader on the floor and play a hands-on role in creating an exceptional guest experience. You'll bring professional, enthusiastic leadership each day, support and develop our team, and help ensure our restaurant operates to O&B standards.You'll have the opportunity to learn and apply our sought-after systems and procedures while working closely with both FOH and BOH teams. You'll lead by example, create an environment where our team can thrive, and help set our restaurant apart while maintaining a warm, welcoming and rave-worthy guest experience!THE DAY TO DAY:Ensure a guest-first approach is being demonstrated by all team membersLead by example and consistently demonstrate O&B values, standards, and points of detailSupport the Manager in overseeing the day-to-day operation of the restaurant and/or assigned outletRegularly monitor and maintain O&B points of technical service and points of detailBuild and maintain positive relationships with guests, team members, and restaurant leadershipCreate memorable guest experiences by anticipating guest needs, responding to feedback,



and resolving service concerns with professionalismSupport the team in creating a culture that revolves around the experience and enjoyment of food and beverageAssist with pre-shift briefings and ensure the team is prepared for each service, event, or functionMonitor service throughout the shift and provide coaching, direction, and support to team members as requiredSupport the Manager in ensuring appropriate staffing levels and efficient deployment of team members throughout serviceFollow and reinforce bar, beverage, wine, cash, and other control proceduresEnsure all service and operational procedures are being followed consistentlyAssist with training and onboarding recent team members and provide ongoing coaching and feedbackUse strong conflict-resolution and problem-solving skills to address team and guest concerns appropriatelyEscalate employee performance, attendance, guest, or operational concerns to the Manager when appropriateEnsure accurate and timely completion of required operational paperwork and documentationMonitor the restaurant during service to ensure cleanliness, organization, safety, and overall presentation meet O&B standardsAssist in maintaining Health & Safety standards and ensure team members are following applicable policies and proceduresCommunicate effectively with both FOH and BOH teams to ensure a smooth and successful serviceActively seek opportunities to improve service, team productivity, and the overall guest experiencePromote a positive, respectful, and inclusive work environmentSupport the Manager and leadership team in executing restaurant initiatives, promotions, and company programsDemonstrate high personal integrity, business ethics,



and professionalism at all timesTake every opportunity to promote the restaurant and O&BOther duties as assigned or requiredQualificationsPrevious experience in a restaurant, hospitality, or customer-service leadership rolePassion for hospitality and creating exceptional guest experiencesStrong knowledge of restaurant service, food, beverage, and wineExcellent communication and interpersonal skillsStrong leadership skills with the ability to motivate and inspire a teamAbility to remain calm and professional in a fast-paced environmentStrong problem-solving and conflict-resolution skills, organizational and time-management skillsAbility to effectively prioritize and manage multiple tasks during serviceStrong attention to detail and commitment to maintaining O&B standardsAbility to work collaboratively with both FOH and BOH teamsDemonstrates high personal integrity, professionalism, and business ethicsFlexible availability, including evenings, weekends, and holidays as requiredSmart Serve certification requiredFood Handler certification is an assetA genuine passion for O&B and a desire to grow within the organizationAdditional InformationAI DisclosureTo ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.Accessibility & AccommodationOliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.Equity, Diversity & InclusionWe value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.

📌 Supervisor - Queen'S Cross Food Hall (Toronto)
🏢 Oliver & Bonacini
📍 Toronto