Order Entry Technician

Order Entry Technician

Regional Center Canada is seeking an Order Entry Technician to support order processing, data entry, and production routing. This role is responsible for entering orders into the computer system, routing them to the appropriate departments, saving incoming instrument settings, processing credits, and supporting order updates with accuracy and attention to detail.

Responsibilities:

- Enter recent, remake, and service orders into the system
- Release EDX orders
- Process Salesforce cases
- Support credit return processing
- Read and save incoming customer settings
- Complete order updates accurately and in a timely manner
- Perform Total QC functions according to ISO Quality Policy Manual and follow training grid requirements

More about you:

- Secondary education or equivalent required; postsecondary education preferred
- Previous general office work experience required
- Previous data entry experience preferred
- Strong organizational skills and attention to detail
- Ability to work in a team environment and with minimal supervision
- Ability to follow work instructions precisely and review customer order forms
- Basic computer skills required; SAP and Salesforce knowledge preferred
- Skilled working proficiency in English required; French language skills considered an asset
- Minimum typing speed of 30 WPM required
- Ability to identify inconsistencies in orders

What we offer :

- Exciting and challenging work environment
- Team-oriented culture




- Opportunities for continuous self-improvement
- Opportunities for flexible hybrid model work environment
- A company that values diversity and inclusion
- Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
- Mentorship program and career development plans

This role's pay rate is: $17.95 hourly CAD

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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📌 Order Entry Technician (Mississauga)
🏢 Sonova Group
📍 Mississauga