Role: Administrative Assistant – Intermediate

Location: Calgary, AB — Onsite

Work Location: 23rd Floor, AMEC Place, Calgary

Contract: 6 months + possible 6-month extension

Schedule: Full time, Monday–Friday | 8:00 AM–2:00 PM Alberta Time

We are seeking an experienced Administrative Assistant / Appeals Assistant to support the Appeals Commission in Calgary.

Key Responsibilities
Provide accurate administrative support to Appeals Officers, Hearing Chairs, Vice Chairs, and Commissioners .
Handle pre-hearing administration and provide front-line support during appeal hearings.
Prepare and distribute correspondence to participating parties.
Create document indexes for Appeal Document Packages (ADPs) .
Coordinate teleconference/video conference arrangements and provide participation instructions.
Attend and record hearings while troubleshooting process or technical issues.
Respond to party inquiries and provide support during distress, emergency, or crisis situations.
Maintain accurate appeal statuses and timelines in ACES .
Format, proofread, and audit Hearing Chair decisions.
Provide editing and plain-language feedback where required.




Ensure final decisions comply with approved style and formatting protocols.
Prepare final decision documents for publication on CanLII .

Mandatory Qualifications
2+ years of relevant administrative experience.
2+ years using Microsoft Office Suite.
2+ years working in a fast-paced environment and independently troubleshooting problems.
2+ years in a similar administrative/appeals role.
2+ years working with clients/stakeholders to identify, gather, document, and analyze requirements.
High School Diploma/GED.
Solid written and verbal communication skills.
Excellent organizational and prioritization skills.
Robust attention to detail.
Post-secondary education in Office Administration .
Experience with Information Governance, Records Management, or Information Management .
Experience with privacy/security concepts related to ATIA and POPA .
Experience working with the Government of Alberta, 1GX, or a comparable Canadian public-sector ERP environment .
Experience working with workers' compensation/WCB systems .

📌 Administrative Assistant Calgary (Canada)
🏢 Veridian Tech Solutions
📍 Canada