We are looking for a reliable and enthusiastic Front Desk Agent to join our team. If you have excellent customer service skills, a strong work ethic, and thrive in a quick-paced environment, we’d love to hear from you!

Schedule

We are seeking to hire a part time person, 2 shifts per week Sun & Mon 3pm-11pm, with potential of extra coverage shifts available.

The position will have opportunity to pick up the following coverage shifts:
7:00 AM – 3:00 PM, 8:00 AM – 4:00 PM, 10:00 AM – 6:00 PM, 12:00 PM – 8:00 PM, 3:00 PM – 11:00 PM, 4:00 PM – 12:00 AM, 11:00 PM – 7:00 AM

Requirements
Valid Class 5 Driver’s License (no N) – required to drive our airport shuttle.

Key Responsibilities
Greet guests, handle check-ins and check-outs efficiently, and provide friendly, qualified service.
Manage reservations, phone calls, and guest inquiries with accuracy and care.
Communicate hotel information including room types, rates, deposits, and policies.
Maintain a clean and organized front desk area.
Drive the hotel shuttle to and from the Victoria International Airport and BC Ferries.
Address guest concerns quickly and effectively to ensure a positive stay.
Anticipate guest needs and go the extra mile to enhance their experience.

Qualifications
Excellent customer service and communication skills.




Strong multitasking and problem-solving abilities.
Positive attitude and a team-oriented mindset.
Proficient computer skills; Opera experience is an asset.
Comfortable handling cash and credit card transactions.

What We Offer
Competitive wage and benefits package.
Medical and dental coverage after 3 months (minimum 30 hours per week).
Transportation subsidy for employees who don’t live on the Peninsula.
Staff discounts:
25% off food at The Dickens Pub
40% off Wyndham Hotels worldwide
Special staff rate for rooms at our hotel
Free on-site parking
Cross-training opportunities and referral bonuses
Tips while driving the shuttle

How to Apply
Confirm your availability (days and preferred shifts).
Submit your resume as a PDF (Word documents not accepted).

We look forward to welcoming you to our friendly and supportive team setting!

Job Types: Part-time, Permanent

Pay: From $21.50 per hour

Benefits:
Dental care
Extended health care
On-site parking
Paid time off

Experience:
Customer service: 1 year (preferred)

Licence/Certification:
Class 5 Drivers Licence (required)

Location:
Sidney, BC V8L 1X1 (preferred)

Work Location: In person

📌 Front Desk Agent Sidney (Canada)
🏢 Victoria Airport days inn
📍 Canada