The Service Writer/Advisor at Fireweed Heavy Truck & Equipment Repairs is the first point of contact for our customers, making trust and loyalty crucial. Key responsibilities include data entry, greeting customers, coordinate service appointments and communicate with customers to understand their repair and maintenance needs.

What we offer:
Competitive pay
Benefits
Three weeks vacation
Monday to Friday - no weekends
Team/Family environment

What you bring:
Strong customer-focused skills especially active listening with robust written and verbal communication.
Competency using repair & maintenance software to schedule repairs and maintenance requirements, provide estimates, document repairs & maintain records of service orders.
Collaborate with mechanics and the parts team to ensure efficient workflow and high-quality service delivery.




Ability to multitask while providing a high degree of quality customer service in a fast-paced truck repair setting.
Experience with Fullbay is an asset!
Preferred: At least 2-years of automotive/heavy duty experience
Reliable transportation
Available immediately

We appreciate all interest, however due to the volume of applicants, we only contact those who match the criteria and we intend to interview.

Job Type: Full-time

Pay: From $55,000.00 per year

Perks:
Casual dress
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off

Experience:
Service Advisor: 2 years (required)

Language:
Fluent English (required)

Work Location: In person

📌 Service Advisor Edmonton
🏢 Fireweed Heavy Truck & Equipment Repairs
📍 Edmonton