Highcliffe Mechanical is seeking a reliable, organized, and professional dispatcher & administrator to join our team. This role is essential to daily operations and customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable handling administrative and scheduling responsibilities. This is a maternity leave contract but could lead to full-time employment.

Responsibilities:
Answer incoming phone calls and respond to emails
Provide professional, friendly customer service
Schedule and organize daily job assignments for technicians
Order supplies and equipment as required
Make follow-up phone calls to clients regarding services, scheduling, and satisfaction
Document customer interactions, service details, and transactions accurately
Perform light bookkeeping duties, including recording payments and invoicing
Maintain organized digital and physical records




Assist with general office administrative tasks as needed

Qualifications:
Previous experience in a dispatch or administrative role preferred
Strong customer service and communication skills
Proficient computer skills
Strong organizational and time-management abilities
Attention to detail and ability to multitask
Professional demeanor and dependable work ethic
Having a valid driver's license is an asset

Job Types: Full time, Fixed term contract
Contract length: 6 months

Pay: $23.00-$28.00 per hour

Advantages:
Casual dress
Company events
Dental care
Extended health care
In office parking
Paid time off
Vision care

Work Location: In person

📌 Customer Service Coordinator & Administration *maternity Leave* Calgary
🏢 Highcliffe Mechanical
📍 Calgary