Take on a pivotal role as a Bilingual Supervisor at Accerta's Contact Centre. Drive excellence in customer service for both English and French-speaking clients! This full time, permanent hybrid position emphasizes leadership in a rapid-paced environment. You will direct a team of agents to ensure high-quality interactions and effective resolution of inquiries. Your background will contribute towards enhancing qualitative service while fostering a collaborative team culture. Key Responsibilities:
Direct daily operations of bilingual agents
Establish onboarding and coaching practices for staff
Analyze performance metrics to meet KPIs
Provide on-the-spot support for escalated cases
Advocate for process improvements and training

Requirements:
3–5 years in a contact centre or service delivery
1–2 years in a leadership or coaching role
Fluency in both English and French is essential
Proven ability to manage performance metrics
Expertise in dental perks administration is an asset

Embrace your leadership capabilities to effect positive changes in healthcare access through Accerta.

📌 Accerta Contact Centre Supervisor Bilingual Toronto
🏢 Accerta
📍 Toronto