Overview

Join our energetic hospitality team as a Hotel Front Desk Clerk, where your energy and enthusiasm will create memorable first impressions for our guests! In this vital role, you will be the welcoming face of the hotel, providing exceptional customer service and ensuring smooth check-in and check-out processes. Your expertise in front desk operations will keep everything running seamlessly. If you thrive in a fast-paced setting and love delivering hospitality that makes guests feel valued, this is the perfect opportunity for you to shine!

Duties
Greet guests warmly upon arrival, offering friendly and professional assistance with check-in and check-out procedures
Manage multi-line phone systems to handle reservations, inquiries, and guest requests efficiently
Provide outstanding guest services by addressing questions, resolving issues, and offering local recommendations
Maintain accurate records of guest information, reservations, and billing details with attention to detail
Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are promptly addressed
Uphold phone etiquette standards to communicate clearly and courteously with guests and team members
Assist with administrative tasks such as processing payments,



updating guest profiles, and managing front desk supplies

Qualifications
Proven experience in hotel front desk operations or customer service roles within the hospitality industry
Strong phone etiquette skills and experience managing multi-line phone systems
Excellent customer service skills with a positive attitude and skilled demeanor
Familiarity with front desk software or property management systems preferred
Ability to handle high-pressure situations calmly while maintaining attention to detail
Previous hotel experience is advantageous but not mandatory; a passion for hospitality is essential

Join us in creating welcoming environments where every guest feels appreciated! We’re committed to supporting your growth in hospitality through a vibrant work environment that values your contributions.

Pay: From $20.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:
Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Flexible schedule
Life insurance
On-site parking
Vision care

Experience:
hotel front desk: 1 year (required)

Work Location: In person

📌 Hotel Front Desk Clerk Canmore
🏢 BLACKSTONE MOUNTAIN LODGE
📍 Canmore