We are looking for an experienced customer support, administrative, or team coordination professional to join our team as a Customer Support & Operations Coordinator – Leadership Development in North York, ON

This position is a growth-oriented chance where a successful candidate will build and develop themselves into various areas / departments of the business transitioning into a leadership role.

This is not an entry-level customer service position. We are looking for someone who already has skilled experience and has demonstrated leadership, supervisory, training, or team coordination capabilities.

Responsibilities:
Responding to customer inquiries by phone, email, chat, and help desk/ticketing system / Managing customer inquiries through ticketing/help desk systems.
Creating, upgrading, prioritizing, and resolving customer support tickets.
Troubleshooting customer reported issues and determining the appropriate next step.
Escalating technical issues to programmers or technical personnel with clear and complete documentation.
Assisting customers with accounts, services, payments, refund, credit,



and adjustment related questions.
Participate in cross-department training to develop a thorough understanding of business and organizational concepts.
Learning customer accounts administration, payments, refunds, credits, and adjustments.
Supporting quality assurance processes.
Take on increasing leadership, coordination, and supervisory responsibilities as part of the development path.

Core Qualifications:
Previous professional experience in customer support, helpdesk/service desk, technical support, administration, or similar role.
Previous experience supervising, leading, training, or coordinating other employees.
Fluent speaking English & Russian.
Robust problem-solving and troubleshooting skills
Experience working with a helpdesk/ticketing system, CRM, or similar support platform.

Pay: From $20.00 per hour

Experience:
Supervising: 1 year (preferred)
Customer support: 1 year (preferred)

Language:
Russian (required)

Work Location: In person

📌 Customer Support & Operations Coordinator – Leadership Development North York
🏢 Team Global
📍 North York