Customer Service Rep/Order Processing

Reports To: Order Manager

Location: Edmonton, AB

Description:

The Customer Service Representative is responsible for processing incoming orders. The position reports to Order Manager.

Full-time career prospect in a custom embroidery and garment decoration environment for a individual who enjoys a creative setting and is detailed oriented.

Responsibilities:

Enter and process customer orders.

Coordinate, support & follow up customer order process ensuring due dates are met.

Order setups and monitor completion from art department.

Create proofs for client approval.

Create production work orders according to company order management program.

Daily liaison with clients and occasional walk-ins regarding status of orders.

Learn company processes, standards and operation of each department.

Salary: commensurate with skills and experience.

Qualifications:

-Industry experience/related experience an asset.

-qualified level customer service skills.

-demonstrates excellent interpersonal and communication skills, oral and written.





-dedication and attention to detail.

-ability to collaborate in a team environment.

-demonstrates ability to work in a creative and detailed oriented environment.

-demonstrates ability to work quickly, accurately and prioritizing to meet client due dates.

-demonstrates empathy and ability to effectively communicate with clients to resolve difficult issues that may arise.

-proficiency with MS Word, Excel, proficient typing skills.

-knowledge of artwork programs such as Corel, Adobe an asset.

-Industry-related experience an asset.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Expected hours: 40.0 per week

Ability to commute/relocate:
Edmonton, AB T6C 4A9: reliably commute or plan to relocate before starting work (required)

Education:
Secondary School (required)

Experience:
Call center: 1 year (preferred)
Customer service: 2 years (preferred)

Shift availability:
Day Shift (preferred)

Work Location: In person

📌 Order Processing/design Proofing Edmonton
🏢 The Embroidery
📍 Edmonton