Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Enterprise Enabling Functions Pay Details: $81,600 - $115,200 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Cloud Data Platform Support | AI and Azure Enablement A dedicated Senior Business Support Analyst is required to drive business operational readiness across the Cloud Data Platform. This role will be accountable for modernizing Cloud Data Platform support processes, implementing AI-driven and Azure-enabled support capabilities,



improving knowledge management, and enabling a more productive, scalable, and customer‑centric support experience. The position will provide end-to-end ownership of support requests within assigned business segments, strengthen stakeholder engagement, and ensure support operations can scale effectively as Cloud Data Platform adoption increases. CUSTOMER Drive business operational readiness and Cloud Data Platform adoption across assigned business segments. Provide end-to-end ownership of support requests, including intake, triage, prioritization, stakeholder communication, resolution tracking, and closure. Modernize support processes by identifying automation opportunities and enabling AI‑driven support capabilities where appropriate. Leverage Microsoft Azure, Azure AI capabilities, Copilot/AI tools, and related platform capabilities to improve support efficiency, knowledge access, ticket handling, and customer experience. Support the intake of projects, releases, major initiatives, platform/process updates, outages, and operational communications. Document and maintain business-owned artifacts required for projects and major initiatives, aligned to the

📌 Senior Business Support Analyst (Toronto)
🏢 The Toronto-Dominion Bank (Canada)
📍 Toronto