Salary Range: $55,000.00 To $64,000.00 AnnuallyHI WhistlerWhat's in it for you2-bedroom Manager accommodation Townhouse available at a cost of $500 per monthHave fun on and off shift with fellow adventurers.Meet like-minded travelers every day and become their local guide.Free laundry, Wi-Fi, and access to sports gear and staff bikes!A laid-back, casual work environment.40% off all food and drink at Cheaky's Café!FREE STAYS across HI Canada's extensive network with more than 40 HI locations across Canada, the world is your oyster!Constant events to join in on with other guests and staff, such as pub crawls, BBQs, spikeball tournament... or borrow one of the mountain bikes or camping gear and head out with your teammates for your own adventure!Extended health and dental advantages after 4 monthsEligibility for a retirement savings plan (RSP) after 4 monthsEmployee & Family Assistance ProgramWhat you will be doingLead day-to-day hostel operations with a hands-on approach, setting the tone through active involvement across departmentsEnsure an exceptional guest experience by maintaining high service, cleanliness, and safety standardsHire, train, develop, and support a high-performing team, including onboarding and ongoing coachingManage staff performance, scheduling, and workforce planning, including recruitment and terminations where neededFoster a positive workplace culture by addressing employee concerns and resolving conflicts effectivelyMonitor financial performance, including occupancy, revenue, and expenses, and take action to meet targetsDevelop and manage budgets,



while supporting long-term planning and capital projectsIdentify opportunities to grow revenue and enhance the guest experience through programming and partnershipsWork closely with Sales & Marketing to build the hostel's presence and strengthen its connection to the local communityMaintain strong operational systems, including reporting, compliance with policies, and risk management practicesCollaborate with internal teams and leadership to align operations with HI Canada's goals and standardsRegularly conduct inspections to ensure all aspects of the hostel meet or exceed brand and industry standards.Demonstrate strong leadership during emergencies, making informed decisions to protect guests, staff, and assets.What we look forA hands-on leader who thrives in a fast-paced, guest-focused environmentStrong communicator who can engage and motivate a diverse teamProven ability to manage operations, people, and budgets effectivelySkilled at problem-solving, conflict resolution, and decision-making under pressureHighly organized with strong time management and prioritization skillsPassion for delivering excellent customer service and creating memorable experiencesSolid understanding of hospitality operations and guest service standardsExperience in team leadership, recruitment, and employee developmentFinancial acumen, including budgeting, forecasting, and performance analysisComfortable using systems and tools (e.G., property management, revenue management, Microsoft 365)Community-minded, with an interest in building local partnerships and enhancing the hostel's profileAbility to think critically and strategically, identifying opportunities for growth and innovation within the competitive hospitality landscape.Progressive experience in the hostel industry, with demonstrated leadership in a senior management role.Experience managing a food and beverage outlet, including staff supervision, cost control, inventory management, health and safety compliance, and delivering a high‐quality guest experience.A bachelor's degree in hospitality management, Business Administration, or a related field is preferred.#J-18808-Ljbffr

📌 General Manager - $55,000 - $64,000 A Year (Fernie)
🏢 HI Whistler
📍 Fernie