CUSTOMER SERVICE REPRESENTATIVE (CSR)

In this position, the Customer Service Representative (CSR) will be responsible for incoming customer inquiries, and bookings, and ensuring that details are captured and communicated effectively. You will also send sales and rental agreements, quotations, and information requested by our customers. The CSR plays a critical role in delivering exceptional customer service to our valued customers.

The ideal candidate will have a minimum of two years of experience in an office environment with Microsoft Office products.

Responsibilities and Duties

Customer Service
Handle incoming customer inquiries and orders for all branches
Collect detailed information from customers to prepare sales and rental agreements
Send agreements to customers, and ensure they are received back with payment details before the delivery date
Handle any customer complaints as per company procedure

Quotations & Information
Prepare and send quotes to customers
Forward any non-standard quote requests to the applicable departments




Track KPI’s to provide data to the Manager on a weekly basis

Outside Sales & Service
Follow up with past customers and previous inquiries via phone and email
Make warm calls to previous customers to engage in discussion for future opportunities

The above job description is intended to serve as a guideline for the general role of the Customer Service Representative. The Customer Service Representative may be required to perform some additional duties. Training and support will be provided to the Customer Service Representative as necessary.

Job Type: Full time

Pay: $21.00-$23.50 per hour

Perks:
Dental care
Disability insurance
Extended health care
Life insurance
In office parking
Paid time off
Vision care

Education:
Secondary School (required)

Experience:
Customer service: 2 years (required)

Work Location: In person

📌 Csr Customer Service Representative Kelowna
🏢 Recognized
📍 Kelowna