Job Description

Reporting to the Operations Manager, the Dispatcher plays a key role in coordinating service operations, supporting field technicians, and delivering an outstanding customer experience.

Key responsibilities include:
Answer customer calls, inquiries, and service requests in a skilled and timely manner
Schedule and dispatch service calls to technicians based on priorities and availability
Plan and coordinate technicians’ workloads, inspection visits, and monthly schedules
Provide administrative support to field technicians and maintain service-related documentation
Create and manage service calls, work orders, and related records;
Provide basic technical assistance and direct customer concerns to the appropriate internal resources
Monitor service activities to ensure work is completed within established timelines
Promote the company’s products and services to existing and prospective customers

Success Factors
Administrative certificate from a recognized college or university or High School diploma with equivalent relevant experience




Minimum of 2 years of relevant experience in a similar position (an asset)
Strong computer skills and very positive knowledge of Windows software
Strong customer service skills
Be resourceful and have a valuable work organization

Why Join Viking?
Viking values, respects, and supports the interests of its employees from all walks of life. We will consider all qualified candidates
Salary range: $26-$34 per hour, based on experience and qualifications
3 weeks of vacation from May 1st following 1 year of service, 12 paid Statutory Holidays and 5 paid personal days per year
Comprehensive Group Insurance Plan upon hiring, including the virtual care platform Dialogue for a quick access to healthcare services in many Canadian provinces
Group RRSP with employer contributions following months of continuous service
Supplemental training according to employer market or company needs
Years of service Recognition Program
Viking is 100% Canadian Owned and Operated

📌 Dispatcher Inspection & Services Division Ottawa
🏢 Viking Fire Protection
📍 Ottawa