DescriptionPOSITION SUMMARY:The Scheduling and Staff Services Assistant is part of the People Team is responsible for providing proactive, best-in-class customer service to our event staff and managers. Key responsibilities include scheduling part time staff for events and timesheet processing.ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required)Enter and complete all payroll requirements and process timesheetsAssist with administrative functions including monitoring and responding to staff phone calls, emails, and data entry while maintaining detailed records of all call communicationAdminister late requests, schedule and/or deployment changes, time-off requests, leaves of absence, and availability changes, etc. while maintaining appropriate staffing requirementsProvide one-stop scheduling services for an assigned client group; from collecting availability, scheduling events in accordance with the Collective Agreement and/or departmental scheduling guidelines to developing staff deployment plans for all eventsMonitor staffing levels by classification to ensure adequate staffing levels are maintained and that all staff have submitted up to date availabilityLiaise with Event/Department Managers to confirm staffing deployment requirementsProvide People department and Managers with unexcused, late and sick employee information,



and other statistical information as requiredMaintain a step-by-step procedure manual for all responsibilities and tasks performed in this roleli> Update event staff message boards and assist as required with other staff services duties and projectsREQUIRED EXPERIENCE AND QUALIFICATIONS:Some post-secondary education is an asset1 years experience scheduling part-time unionized employees is preferredPrevious experience working in an administrative capacity or office settingExperience with databases, preferably with an online scheduling or payroll systemDemonstrated ability to work as a team player with a high level customer service focus, responding to all customers with a professional and "can do" approachKnowledge of payroll systems and timesheet processing an assetAbility to work in a fast-paced, time-sensitive environment with the ability to multi-taskWorking knowledge of MS Office programs; quick to learn new programsExceptional organizational and time management skills to meet tight deadlinesExcellent written and verbal communication skills, with a strong commitment to communicate professionally and positively with staff and fansAbility to work independentlyMust be detail-orientedFlexible to work shifts during daytime office hours, Monday-Sunday, based on the Rogers Arena event scheduleThis position will remain open until filled.

📌 Scheduling & Staff Services Assistant (Vancouver)
🏢 Vancouver Canucks
📍 Vancouver