Area(s) of interest: Advisory services, Call centres As a Senior Customer Service Representative on our Épargne Placements Québec team in Quebec City, you will answer questions from clients about savings products and our website while promoting clients' digital self-sufficiency. You will use your active listening skills to provide our clients with a positive experience over the phone. Your role Take calls from clients Assist clients with their savings products and services (such as savings accounts, RRSPs, TFSAs or RRIPs) Promote Epargne placement Quebec (EPQ) products Encourage the use of the EPQ website Manage a high volume of calls during peak periods The call centre is open Monday to Friday between 8:30 a.M. and 5:00 p.M. We offer a full-time work schedule of 37.5 hours per week. Our offices are located a few minutes away from the Place D’Youville terminal. Your team Our team of 20 people values everyone’s passions and bold ideas. We work together to help our clients and colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another. Training and development You'll begin with on-the-job training. It will allow you to experience the call centre environment and get to know your teammates. During this period, you’ll learn about with your role, our products and technologies, and better understand the changes to your role.



We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors and ongoing coaching. Requirements High school diploma Customer service and advisory experience Ability to promote a product and service Robust attention to detail and accuracy Team spirit and the ability to adapt to frequent changes Ability to handle a high volume of calls Languages French Skills Communication Stress Management Resiliency Rigor Self-Sufficiency In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as: Health and wellness program, including many options Employee Share Ownership Plan Employee and family assistance program Preferential banking services Involvement in community initiatives Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. Making a bold move in a people-first environment We’re a

📌 Senior Customer Service Representative (Quebec City)
🏢 Banque Nationale du Canada
📍 Quebec City