SME - IT Operations Management, RESTful API, Angular SME - IT Operations Management, RESTful API, Angular Canada Job Description SME - IT Operations Management, RESTful API, Angular Ontario Centre Queensville, Ontario Job Summary The Subject Matter Expert (Tools & Automation) plays a critical role in ensuring timely and quality resolution of escalated incidents and tickets. This position focuses on leveraging deep expertise in SNOW - ITOM and Rest/Soap API to drive effective problem-solving while enhancing customer satisfaction. The role involves mentoring, documentation, and effective communication with stakeholders to uphold service excellence. Key Responsibilities 1. Analyze And Resolve Escalated Incidents In Snow - Itom According To The Agreed Sla, Ensuring Adherence To Quality Compliance And Contributing To Overall Service Delivery. 2. Mentor Team Members And Administrators On Best Practices In Tools And Automation, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Seamless Knowledge

📌 Sme - It Operations Management, Restful Api, Angular (East Gwillimbury)
🏢 HCL Technologies
📍 East Gwillimbury