Vish is hiring an Customer Success ManagerVish is one of Canada's most exciting and fast-growing startups, and we're looking for a Customer Success Managerto join our team. We're building something meaningful and scaling quickly, supporting customers across Canada, the US, UK, Australia, and New Zealand. If you're someone who is driven, eager to learn, and excited to grow your skills in a high-energy workplace, you'll fit right in with our team.The RoleAs the Customer Success Manager, you will be responsible for onboarding new customers (including system configuration, setup, and user training) while providing customer support to salon owners and their employees as required.Who are we?Vish is redefining how salons run their businesses, and we're just getting started.We've built technology that helps salons eliminate waste, take control of their inventory, increase service revenue, and make smarter, data-driven decisions daily. What started as a solution at the salon level is quickly evolving into something much bigger, transforming how the entire hair color industry operates, from behind the chair to the global supply chain.We're a fast-growing, product-driven company working across Canada, the US, UK, Australia, and New Zealand, building something that truly hasn't been done before.Role RequirementsManage end-to-end customer relationships across our customer base, from onboarding and training through to renewal and expansionBuild strong, trust-based relationships with salon owners, managers,



and senior stylistsDrive customer retention and reduce churn across your book of businessConduct regular check-ins and business reviews to demonstrate value and surface growth opportunitiesIdentify upsell and expansion opportunities, and partner with Sales to bring them to closeGather and communicate structured customer feedback to inform product developmentUse customer usage data and analytics to prioritise focus and improve outcomesTrack customer data and activity in HubSpotPartner with Sales, Product, and Engineering teams to deliver customer outcomes2 to 4 years of customer success or account management experience in a B2B SaaS environmentStrong written and verbal communication skillsComfortable having commercial conversations around renewal, pricing, and expansionEvidence of independence and self-starter attitudeTech-savvy with the ability to navigate new software effortlesslyExperience with MS ExcelExperience with HubSpot or other CRM toolsExperience in SaaS, vertical SaaS, or SMB-focused software is strongly preferredExperience in beauty, salon, fitness, or wellness verticals is a bonusComfort working across time zones and with international customers is a strong assetEvidence of critical thinking and problem-solving skillsWhy choose us?5 paid sick days, 3 bereavement days, and 2 emergency leave daysRRSP program with up to 3% employer matchHealth and dental coverage through Canada LifeTravel and expense budget for territory work and industry eventsA collaborative culture across four countries with regular team gatheringsThe chance to be part of a fast-growing SaaS brand in the Canadian salon market

📌 Customer Success Manager (St. John's)
🏢 Vish
📍 St. John's