Elevate customer relationships at SPS Commerce as a Senior Customer Success Manager in Toronto. Engage with clients to enhance their experience and drive maximum adoption of solutions.This role focuses on delivering outstanding customer service by aligning with client strategic goals and fostering long-term partnerships. You will lead post-sales initiatives, implement structured programs, and identify growth opportunities to enhance customer success and retention. Build solid connections with key stakeholders to maximize the impact of SPS Commerce offerings.Key Responsibilities:Develop deep understanding of customer business modelsCreate strategic plans with metrics and targetsDeliver efficient revenue recovery services with customer satisfactionMonitor account performance and keep projects on trackIdentify opportunities for contract value expansionRequirements:Bachelor's degree with 2+ years in Customer Success ManagementExperience in a SaaS environment preferredProven ability in building relationships with executivesStrong verbal and written communication skillsComfortable managing changing priorities in a fast-paced settingDrive customer satisfaction and retention while growing relationships in your role at SPS Commerce.

📌 Senior Customer Success Manager, Toronto
🏢 SPS Commerce
📍 Toronto