Who We AreFor more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.Who We AreFor more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.Mission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.Job DescriptionPOSITION PURPOSE SUMMARY:The Caseworker (Outreach) renders direct casework and conducts assigned group work to assist clients within The Salvation Army – Crossroads Residential Services policies and programs. The Caseworker (Outreach) provides supervision and support for clients and assists and works in partnership with the property management company. The Caseworker is part of the Case Management Team for Crossroads Residential Services.AccountabilitiesCasework Accountabilities & Client supportUnder the direction of the Residential Services Manager or designate, works with the property management company staff (partner) to build relationships that will support the clients and the programSupports the property management company with residents' applications and tenancy issues due to behavioural issues and client's barriers to stable housingOrientates clients with the house rules and regulations (as defined by the property management company)Completes discharge processes when clients are discharged from the programCasework duties, including analysis of data, formulation of treatment services and supports (in consistency with The Salvation Army – Crossroads Residential Services policies), identifying barriers and supporting clients to achieve safe, realistic, and reasonable goals, provision of ongoing support and community referrals, interpersonal conflict resolution, advocacy services, among othersBuilds and maintains a therapeutic environment with clients. Confront in a therapeutic manner, if necessary, to de-escalate tensions and resolve conflict. Document observances of the clients along with actions taken by the CaseworkerEnsures the psychological needs of residents are being met through programming, individual counselling, etc.Attends and facilitates case conferences with the Case Management TeamMay chair monthly (or as needed) planning meetings for clients and other support workersMay support clients with appointments (medical, counselling, etc.)Provides statistical and evaluative information to management and fundersSupports the efforts made to meet the client's spiritual needs and cultural practice by working with the Spiritual Care teamMaintains an active interest in all phases of the residential program and suggests improvements to the sameCase ManagementProvides responsible case management services for all program participants (tenants)Meets and interviews clients to complete intakes,



develop case plans and establish goals, monitor progress, and provide ongoing supportConducts individual counselling sessions, keeping records as to the nature of each session. Make self-available to other clients as requiredRecords and maintains case plan documentation. All documentation should provide objective information, including behaviour, attitude, and concerns regarding all activities, events, and interactions.Conducts regular wellness checks, building appropriate relationships with clients and securing their holistic careMonitors the environment and clients to ensure safety and securityResponds to day-to-day "urgent" needs of clientsCommunication & ReportingMaintains accurate, comprehensive, legible, and current client file recordsMaintains confidentiality and keeps accurate statistical records (SAMIS)Presents to the Residential Services Manager or designate, when required, a written or oral report on the conduct recovery plan and progress of each assigned clientPromptly reports incident reports in accordance with policyContacts other social service agencies on behalf of the client and based on their case plan goals, including liaison with other non-profit organizationsIdentifies and reports to the property management company maintenance needs and safety concernsOther DutiesPractices The Salvation Army professional code of ethics and communicates and cooperates with all co-workers, partners, and clients in a respectful, open, and honest manner, maintaining confidentiality at all timesRequired to work in cooperation with other staff members in job-related areas and treat all clients, staff, volunteers, and members of the public with respect, dignity, and confidentiality.Dress in a manner that is professional and presentable with respect to the employment positionAdhere to standards consistent with the values and philosophy of Crossroads Residential Services and The Salvation ArmyParticipates fully and constructively in staff meetings and service trainingEngages in formal evaluation sessions with the direct supervisor after the probation period and annually thereafterReads and follows the Policy & Procedures Manual and the Employee HandbookRepresents the organization in a skilled mannerResponsible to work safely and report all unsafe or unhealthy working conditions to the Health and Safety Committee.Works in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.Participates in regular supervision and performance reviews/evaluations as required.Other work-related duties as assigned by the Residential Services Manager or designateCRITICAL RELATIONSHIP MANAGEMENTGovernance Boards and Councils: NoneInternal: Case Management team, residents, staffExternal: Property management companyMANAGERIAL/Technical Leadership RESPONSIBILITYReports directly to: Residential Services Manager or Designate.No direct reports. Workflow coordinator.Financial And Materials ManagementUses or maintains organization assets in accordance with established guidelines.Does not process any financial transactions with no budget responsibilities.Working ConditionsWeekend and evening work may be required.This position will have On-Call responsibilities for client crisis managementThe incumbent's work environment is typically in an office or work site within residential settings.The Incumbent Will Work Under The Following Disagreeable ConditionsExposure to dirt, bodily fluids,



bodily wasteExposure to drugs and alcoholNoiseDealing with angry and abusive peopleVerbal abuseOdorsThe incumbent may be exposed to the risk of moderate injury or illness due to:Physical attacks by others (i.E., being attacked by a client/resident)Exposure to infectious diseasesExposure to toxic chemicalsSharp Objects (i.E., needle sticks)Other dangerous situationsFor this position < 25% travel required.The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.Education And Experience QualificationsEducation, Qualifications and Certifications:Completion of a formal post-secondary/college program of two academic years in Social Services, Human Services, or any other relevant fieldsCertification in Mental Health & Addictions would be an assetA different combination of education and experience might be consideredFirst Aid/CPR certificateE-learning (Abuse Prevention & WHIMIS) – to be completed before the first shiftCriminal Record Check, including Vulnerable SectorClass 5 driving license with a driving abstractExperience And Skilled Knowledge RequirementsA minimum of two years of prior related experience, including frontline casework experience in a social service environmentExperience on how to work with people from diverse backgrounds and enjoy assisting others to solve problemsHave a solid understanding of issues facing persons experiencing a housing crisis, various social issues pertaining to homelessness and its impact on the families servedHave knowledge and a solid understanding of the Mental Health and Addiction supports systems available to individuals in the regionTraining in crisis intervention, conflict resolution and mediation skills is an assetSkills And CapabilitiesStrong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibilityStrong understanding of professional boundaries when working with a vulnerable populationPatience and ability to deescalate situationsAbility to coach and provide constructive feedbackAbility to problem solve and make independent decisions within an established framework while understanding the impact decisions will have on programming as well as programs around themAbility and willingness to respect, promote, and support the mission, vision, and values of TSA and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilitiesAttention to detail, problem-solving and analytical skillsStrong interpersonal, motivational, leadership, and organizational skillsAttentive listening skills for the purpose of coaching and conflict resolution.Demonstrates effective interpersonal and communication skillsAbility to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectivenessDemonstrated ability to take initiative, be reliable and operate in an environment of accountabilityProficient in Microsoft 365 computer programsUnderstands the dynamics of resident's behaviour with the ability to assess their needs and risksAbility to demonstrate understanding of and empathy toward cultural differences. Must be sensitive to and respectful of cultural and lifestyle diversityMaintain and promote a positive image of The Salvation Army by providing a high calibre of services and dealing with others in a courteous and professional mannerNote: This is a casual position, and hours will be based on program needsCompensationPlacement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment. [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

📌 Outreach Caseworker(Casual) (Saskatoon)
🏢 The Salvation Army in Canada
📍 Saskatoon