The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; elevate any incident orservice request which breaches its SLA and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and productive handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem-solving skills). What you'll be doing Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. Address and create incident tickets from area queue, achieve and document resolution; assign tickets to

📌 Onsite It Support Technician (Toronto)
🏢 Computacenter
📍 Toronto