Join Pet Valu as a Bilingual Help Desk Analyst in a hybrid setting based in Markham, Ontario. Provide vital customer and technical support, enhancing software and hardware functionality.This role involves direct engagement with store and office users, ensuring that all help desk operations run smoothly. Your responsibilities will include not only solving technical issues but also tracking requests and assisting in staff training. A problem-solving mindset is crucial to excel in this position.Key Responsibilities:Handle user inquiries related to software and systemsMaintain accurate tracking of support requestsConduct thorough testing of POS software updatesValidate promotional flyer correctness for pricingManage service calls for malfunctioning equipmentRequirements:High School Diploma is essential1-2 years of experience in help desk rolesSolid customer service and troubleshooting skillsBilingual in English and French requiredProficiency in MS Office is necessaryLeverage your bilingual skills and technical knowledge to provide outstanding support at Pet Valu.

📌 Bilingual Help Desk Support At Pet Valu (Markham)
🏢 Pet Valu Canada Inc.
📍 Markham