Join HTG as a Customer Success Specialist, where you'll interact with clients and ensure a seamless journey through technology solutions. Bring your language skills and support expertise to a leading firm.This position focuses on client interactions via various channels, offering personalized onboarding and issue resolution. You'll work closely with the marketing and product teams to enhance customer communications while also documenting trends and patterns in support requests.Key Responsibilities:Address customer inquiries professionally through email, chat, and phoneResolve customer issues and escalate when necessaryAssist customers with onboarding and supportCollaborate on content creation with cross-functional teamsIdentify and document opportunities for service improvementsRequirements:2–4 years of customer support experience requiredFluency in French with strong communication abilitiesKnowledge of support tools like Jira and IntercomDetail-oriented with excellent organizational skillsAvailability for flexible shifts, including weekendsBe part of HTG's mission to drive creative customer success strategies.

📌 Htg Customer Success Specialist Position (Montreal)
🏢 High Tech Genesis
📍 Montreal