Become a vital part of The Brick's team as a Bilingual Warranty Call Centre Agent, assisting English and French-speaking customers. This entry-level role values dependability and a customer-focused approach.

At The Brick, we're committed to providing support to customers with warranty inquiries and service requests. As a Bilingual Warranty Call Centre Agent, you will engage meaningfully with customers, guiding them through claim processes and clarifying coverage options.

No prior experience is required, just a willingness to learn and contribute.

Key Responsibilities:
Respond to inquiries in English and French by phone and email
Explain warranty coverage and available service options clearly
Create and review warranty claims and service requests
Gather necessary customer and product information accurately
Communicate effectively with stores and service partners

Requirements:
High school diploma or equivalent
Fluency in English and French, verbal and written
Comfortable using computers and learning systems
Solid attention to detail and organization
Dependable and punctual team member

Support your community and strengthen customer relationships as part of The Brick team.
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📌 Bilingual Warranty Call Centre Agent Edmonton
🏢 Leon's Furniture
📍 Edmonton