Support Alberta's healthcare teams as a Part Time IT Customer Support I with Health Shared Services. Deliver Tier 1 technical support primarily via phone while enhancing patient care processes.In this role, you will be part of the Service Desk team, providing frontline helpdesk assistance for both clinical and non-clinical staff. Your responsibilities include diagnosing issues, creating support tickets, and performing basic software installations. With a commitment to improving documentation and processes,



you will ensure effective IT support across Alberta's healthcare system.Key Responsibilities:Respond to technical assistance requests with initial troubleshootingDiagnose issues and guide users to resolutionsEducate users on software and platform functionalitiesDocument and update support tickets accuratelyAssist in software installation and configuration tasksRequirements:Certificate in Computer Support or equivalent completed2-3 years of experience in a support desk environmentKnowledge of PC software, including Microsoft 365 and Windows 11Strong communication and customer service focusProficient in troubleshooting VPN technologiesApply your IT expertise and customer service skills to help support Alberta's healthcare community.

📌 Part Time It Customer Support Alberta (Edmonton)
🏢 Alberta Health Services
📍 Edmonton