Our client in the transport industry in Dorval is currently looking for a customer service to handle all transportation requests.

This person will be responsible for dealing with the truck drivers.

This person is responsible to handle activities including order taking, processing orders from beginning to end and coordination.

Apply now! Send us your CVs Advantages Monday-Friday 8:00AM-5PM Full benefits Medical, Dental, Vision RRSP Group Salary 52k to 56k (based on experience) Vacation 2-3 weeks Telemedicine Parking on site Food, snacks and coffee Social committee, events, lunches, birthdays Work for a leader in the transport industry Responsibilities - Order-Entry using Transportation Management System (TMW Truckmate) - Track and Trace all shipments throughout the transit time to ensure that we have full visibility of the shipment - Confidently problem solve issues such as a missed pick-up, late delivery,



damaged freight or incorrect billing - Escalate any unsolved issues that may arise - Coordinate with shippers and consignees to meet all client’s requirements - Manage Client Portals with timely updates to keep our clients informed of shipment status - Work with the Finance Department to ensure the billing cycle can be completed Qualifications - Minimum 1-year experience in Customer Service from transport industries such as Fed

Ex, Amazon, Purolator, etc - Driven and competitive nature. - Quality/customer focus, empathy, and an ability to maintain and build lasting-relationships, is a must. - Strong customer service skills and the ability to satisfactorily resolve all issues. - Robust problem solving and decision-making abilities. - Quick learner who is successful at multi-tasking. - Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Summary Contactez vos recruteurs en logistique :

📌 Customer Service - Transportation (Dorval)
🏢 randstad canada
📍 Dorval