Citi is looking for a Senior Business Analyst & Technology Project Lead to serve as a critical bridge between business stakeholders and technology teams, translating complex business needs into actionable system solutions that drive measurable outcomes. In this senior-level role, you will contribute to the strategic planning and continuous improvement of business performance by leading analysis, managing cross-functional delivery, and overseeing a portfolio of upstream and downstream applications. This is an opportunity to shape high-impact technology decisions at one of the world's leading financial institutions, working in a collaborative environment where your analytical insight directly influences business planning.
Responsibilities Lead the definition of system scope, objectives, and enhancements for complex, high-impact technology projects across development and implementation phases.
Act as the primary liaison between business stakeholders and technology teams, translating functional requirements into clear, actionable system specifications.
Evaluate new technology developments and evolving business needs, recommending system alternatives or enhancements based on thorough analysis of business processes and industry standards.
Identify, communicate, and mitigate project and technology risks, assessing the business implications of proposed solutions before they impact operations.
Deliver sophisticated analyses that define complex problems and drive innovative, data-informed solutions that influence strategic decisions.
Monitor and manage project timelines across multiple applications, ensuring cross-functional delivery stays on track and organizational objectives are met.
Mentor and guide team members on a day-to-day basis, overseeing work allocation, resource planning, and professional development.




Required Qualifications & Skills 6+ years of experience in a business analysis or project management capacity, ideally within a technology-driven environment.
Advanced proficiency in Microsoft Office, with demonstrated expertise in Excel for data analysis, modelling, and reporting.
Solid understanding of all phases of the Software Development Life Cycle, with the ability to engage meaningfully across planning, build, and delivery stages.
Deep knowledge of business analysis principles, including requirements gathering, process mapping, and functional specification writing.
Excellent written and verbal communication skills, with the ability to present complex information clearly to both technical and non-technical audiences.
Strong organizational and time management capabilities, with a consistent record of delivering against multiple competing deadlines.
Beneficial Skills & Qualifications Bachelor's degree in a relevant discipline, such as Information Systems, Business Administration, or a related field.
Background or exposure to the financial services or banking sector, with an understanding of the operational and regulatory context these environments present is preferred
Experience managing projects or business analysis initiatives within organizations that operate complex, interconnected application ecosystems.
What We Offer At Citi,



you will work alongside experienced professionals across a globally connected organization, taking on meaningful work that spans technology strategy, business delivery, and cross-functional collaboration. This role offers the scope, scale, and seniority to make a genuine impact on how technology shapes business outcomes.
Hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside structured team collaboration.
Exposure to a broad application portfolio with upstream and downstream complexity, building your expertise across the full technology delivery landscape.
Prospect to influence strategic technology decisions at a senior level, with visibility across business and technology leadership.
Access to learning and professional development resources to support continued growth in business analysis, project management, and financial services.
Competitive compensation and a comprehensive benefits package, including financial wellbeing, wellbeing support, and family-focused benefits.
A performance-driven team culture that values analytical rigor, clear communication, and delivery ownership.
Time Type: Full time
Primary Location Full Time Salary Range: $120,800.00 - $170,800.00
Citi is an equal chance employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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📌 Senior Business Analyst and Technology Project Lead (Ontario)
🏢 Citi
📍 Ontario