Elevate customer experiences as a Lead Charter Account Specialist with First Student. This role focuses on managing relationships, coordinating bookings, and enhancing satisfaction for charter customers.

As the Lead Charter Account Specialist, you will oversee customer interactions and coordinate charter services efficiently. Your proactive approach will help identify changing customer needs, ensuring solid relationships and satisfaction. This role supports internal collaboration and may include mentoring team members to enhance overall service delivery.

Key Responsibilities:
• Manage high volumes of customer calls and emails
• Build lasting relationships with charter customers
• Gather booking details and identify upselling opportunities




• Coordinate with internal teams for service support
• Maintain accurate customer records in SharePoint

Requirements:
• 5+ years in customer service or sales
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Proficiency in Windows, Excel, and Outlook
• Experience in mentoring or supporting team members

Deliver exceptional service and strengthen customer satisfaction in the charter industry with First Student.
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📌 Lead Account Specialist at First Student (Alberta)
🏢 First Student
📍 Alberta