What does a Restoration Client Experience Manager (RCEM) with Paul Davis do?.Celebrate completion of projects with a team of skilled tradespeople, homeowners grateful to be back in their homes, and your Paul Davis team members

Reports To: General Manager

"A mind built for excellence. A spirit built for service."

What does a Restoration Client Experience Manager (RCEM) with Paul Davis do?

Celebrate completion of projects with a team of skilled tradespeople, homeowners grateful to be back in their homes, and your Paul Davis team members

RCEM's establish and maintain strong relationships with clients

RCEM's manage a team responsible for implementing the insurance claims process

Continuously learn about improving results and setting proper expectations of others

Learn recent things daily about construction and building homes

Review estimate and present to homeowners

RCEM's inspect homes for initial damages and ensure a smooth client experience.

Review reconstruction schedules and approve and ensure prompt progress

Drive Sales results through best in the business client experiences

Have fun and be part of a growing business!

RCEM's work with owners and sub-contractors after traumatic events such as a fire or flood to clean up and repair damage to residential and commercial property. As a RCEM, you will manage the renovation, as well as control and communicate the budget effectively. This means you will spend time organizing and coordinating projects and overseeing and enhancing all aspects of a customers interaction with a company ensuring a positive and seamless experience throughout their journey.

Why The Team Needs You?
Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and find ways to manage a team to complete projects successfully. We also want a fun personality that enjoys getting results.

Why Join The Team?




We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Restoration Project Managers are on the front lines of restoring their communities by leading others to complete construction projects on budget and up to the industry standard. You will have the autonomy after training to control your schedule and continually seek learning opportunities that will improve your skill set.

Values:
Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision:
To provide extraordinary care while serving people in their time of need.

Mission:
To provide opportunities for great people to deliver Best in Class results.

Team Compensation and Benefits:

Ongoing Leadership Development Program and industry events

One on One mentorship

Co-paid benefits including Dental, Health, and counselling services.

Access to Paul Davis University and regular training opportunities

Cell phone and computer provided by company

Company vehicle OR gas reimbursement.

PTO and sick days

Our current RCEM's yearly pay range from $65,000 to $80,000 depending on their production.

Team Qualifications (Requirements):

Ability to lead and develop a team





Excellent communication and presentation skills

Ability to close tasks and problem solve actively

Ability to manage multiple tasks at once and prioritize

Ability to manage several different technologies

Career emphasis on learning and continuing education

Sound planning and organizational skills

Bachelor’s Degree or equivalent relevant experience

Construction project management experience is welcomed if willing to learn a new process. If limited experience but you meet all qualifications, we will invest in your training.

Role on the Team (Job Functions):

Manages Client Experiences by meeting and corresponding with key stakeholders frequently.

Create a positive and productive work environment

Meet operational objectives of: Sales, Gross Margin, Brand Experience

Confirm budget and work orders before start of project.

Ensure compliance with standards and regulations.

Seek partnerships to improve performance with vendors and tradesman.

Build relationships with key customers – direct and B2B.

Participate in local community events.

Skills Desired of Team Member:

Self-motivated to get results

Loves working with clients and tradesman

Effectively schedules ahead while maintaining flexibility

Thrives under high performance environments

Excellent interpersonal skills

Is succinct and professional with written communication

Loves to work hard

Enjoys taking care of others

Are you Paul Davis?
Before You Can Take the Field:
Working Conditions and Physical Requirements: The physical environment requires the employee to work all types of both indoor and outdoor conditions. Possibly required to use personal protective equipment, having ability to stand or walk, occasionally bending, squatting, climbing stairs and lifting up to 50 pounds.

Paul Davis is an equal opportunity employer.

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📌 FIELD SUPPORT ENGINEER (Regina, Saskatchewan, Canada)
🏢 Welsh & Associates
📍 Saskatchewan