What You’ll Be Doing

To assist members in reaching Financial Comfort by developing a solid financial plan to efficiently manage members’ income, expenses, assets and liabilities in order to meet the member’s short-, medium- and long-term financial objectives by following a structured framework which enables members to make informed financial decisions and provide service and financial guidance through virtual channels and support lending and mortgage retention opportunities.

DUTIES AND RESPONSIBILITIES :

Promotes, upsells, cross-sells, and advises on the full range of lending and investment vehicles with emphasis on consumer loans, mortgages, lines of credit, deposit and investment vehicles and sundry services by actively soliciting growth membership opportunities and following up on staff referrals, sales initiatives, and member inquiries

Responsible for keeping current on all Learning and Development Courses, annual compliance, lending, investment, etc.

Member inquiries and requests through virtual channels from members

Requirement target for member appointments daily

Requirement target for member outreach per day

Actively pursue member’s business through outbound calls and virtual channels, including marketing leads and member inquiries

Proactively maintain regular communication with members through phone, email, video and other virtual channels to identify financial needs, lending opportunities and retention needs.

Approves loans, mortgages and lines of credit using the authority limit outlined in the personal lending letter of authority and/or makes recommendations for approval/declines to the Retail Sales Manager / Branch Manager / Credit Management Committee

Ensure follow-up and continued response to maintain excellent member experience

Responsible for opening and maintaining accounts offered by the credit union – for example Estates, Organizations, and Registered/Non-registered products.





Works closely with Credential Financial Strategies Insurance Advisor and Wealth Consultants and Advisors to provide the highest level of quality service consistent with CFCU’s guidelines and policies

How You’ll Succeed

Demonstrated ability to effectively problem- solve and make decisions as well as manage conflicting priorities

Proficient in Microsoft Office Suite, including Excel and Outlook as well as job related software

Solid planning, organizational and time management skills

Excellent interpersonal, verbal, written and listening communication skills

Communicate in a manner that is professional, respectful, effective, and timely

Ability to work well independently and collaboratively as a team member and actively contribute to team successes across YNCU

Ability to demonstrate integrity and build trust with others and remain open to ideas

Ability to embrace and manage change

Provide exceptional member and internal client service in every interaction and at every touchpoint

Be self-motivated, resourceful and flexible

Ability to maintain confidentiality of sensitive and proprietary information

What we are looking for

Should possess University or College degree or diploma, preferably in Business or equivalent work experience along with a minimum of three years of related experience in a financial institution

Proficient in Microsoft Office Suite, and other job-related software

Knowledge of banking products to include accounts, registered/non-registered investments, and all personal lending and mortgage products

Proven communication, interpersonal, time management and superior customer service skills

Willingness to work in a learning environment, and the ability to upgrade education and skills to keep pace with changes in this job function and the financial industry.

Must be bondable

Union: Unifor

Job Type: Full-time

Department: Virtual Enablement Team (VET)

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📌 Financial Service Representative (Quebec City)
🏢 Your Neighbourhood Credit Union
📍 Quebec City