Become a key player in a fully remote team as a Remote Technical Support Engineer. Provide advanced support and solve complex technical issues for diverse customers in a versatile environment.

Our client is seeking a Remote Technical Support Engineer who can deliver Tier 2 and Tier 3 support while collaborating with engineering teams. This role demands expertise in networking, cloud technologies, and independent troubleshooting. You will ensure customer success through excellent service and clear documentation.

Key Responsibilities:
• Provide Tier 2 and Tier 3 technical support
• Diagnose complex technical issues with root cause analysis
• Collaborate with development teams to improve products




• Maintain technical documentation and troubleshooting guides
• Engage directly with customers to ensure satisfaction

Requirements:
• Extensive technical support or engineering experience
• Deep understanding of networking and cloud technologies
• Proven troubleshooting skills with complex issues
• Excellent communication for remote environments
• Bachelor’s degree in Computer Science or related field preferred

Excel in a remote-first role, delivering expert support and enhancing customer experience.
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📌 Remote Technical Support Expert Needed (British Columbia)
🏢 Placements24
📍 British Columbia