About the Role Our client is seeking an experienced and motivated Support Team Lead to guide their customer support team in Kimberley . This leadership role involves overseeing daily operations, coaching team members, and ensuring the delivery of exceptional customer service. You will be instrumental in fostering a high-performing, collaborative environment while driving process improvements. The hybrid nature of this role allows for essential team synergy and in-person leadership in our Kimberley office, balanced with remote flexibility for operational efficiency, contributing to a positive and productive team culture.
Key Responsibilities Lead, mentor, and motivate a team of customer support representatives.
Monitor team performance, set goals, and conduct regular performance reviews.
Manage the escalation of complex customer issues and ensure timely resolution.
Develop and implement training programs to enhance team skills and knowledge.




Analyze support metrics and identify areas for process improvement and efficiency gains.
Requirements Proven experience in a customer support or helpdesk leadership role.
Robust understanding of customer service best practices and performance metrics.
Excellent coaching, communication, and interpersonal skills.
Ability to manage team dynamics and resolve conflicts effectively.
Experience with CRM and support ticketing systems, working in a hybrid model in Kimberley .
Benefits Competitive salary with leadership bonus opportunities.
Comprehensive health, dental, and vision benefits.
Opportunities for professional development and leadership training.
Paid time off and retirement savings plan.
A dynamic hybrid work environment fostering teamwork and growth.

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📌 Support Team Lead (British Columbia)
🏢 Placements24
📍 British Columbia