05 Oct
|
Bilinguallink
|
Alberta
05 Oct
Bilinguallink
Alberta
PointClickCare is seeking an experienced Escalation Manager to coordinate and resolve high‑impact customer issues, partnering with Engineering, Product, and Support teams. You will establish the escalation function within our support organization and drive data‑driven decisions to improve incident response.
Reporting into the VP, Customer Support, the role requires executive‑level communication with customers and internal stakeholders and a passion for building scalable processes in a SaaS
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📌 Remote Escalation Leader — SaaS Support & Recovery (Alberta)
🏢 Bilinguallink
📍 Alberta