Reporting to the Health Information Management Supervisor, the Registration, Switchboard, & Patient Information (RSPI) Clerk is responsible for Patient Registration, Switchboard, Finance, and Health Record functions. The RSPI Clerk maintains the integrity of the health record through retrieving, preparing, scanning paper records to the Electronic Clinical Information System and auditing scanned records. The position responds to telephone requests for access and disclosure in accordance with department, zone and legislative requirements.Interviewing and Registration of patients utilizing health care information system (Connect Care) to include the collection/verification of patient's demographic information as well as validating insurance, financial information, and other necessary forms. This process includes reception, application of identification wristbands on patients, providing wayfinding, creating unique life time identifiers for non-residents of Alberta and other clerical duties to support the registration process.Provides reception services, operating the switchboard and directing calls or taking messages as appropriate, opening and closing the office, wayfinding, greeting clients and families. Monitors security cameras if applicable and code phones/alerts as required in the site.Provides information to internal and external care providers on request.Performs financial duties such as receiving payments on accounts, providing safekeeping, and where applicable assisting residents with trust accounts.

Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures,



practices and initiatives within a department or program.

Transition Company: Health Shared Services

Classification: Administrative Support III

Union: AUPE GSS

Unit and Program: NZ HIM Registration - Whitecourt Healthcare Centre

Primary Location: Whitecourt Healthcare Centre

Multi-Site: Not Applicable

FTE: 0.00

Posting End Date: 09-OCT-2026

Employee Class: Casual/Relief

Date Available: 19-OCT-2026

Length of Shift in weeks: Varies

Shifts per cycle: Varies

Days Off: Other

Minimum Salary: $25.72

Maximum Salary: $31.25

Vehicle Requirement: Not Applicable

Transition Company: Health Shared Services

Classification: Administrative Support III

Union: AUPE GSS

Unit and Program: NZ HIM Registration - Whitecourt Healthcare Centre

Primary Location: Whitecourt Healthcare Centre

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 0.00

Posting End Date: 09-OCT-2026

Employee Class: Casual/Relief

Date Available: 19-OCT-2026

Hours per Shift: 6.0, 7.75

Length of Shift in weeks: Varies

Shifts per cycle: Varies

Shift Pattern: Days, Evenings, Weekends

Days Off: Other

Minimum Salary: $25.72

Maximum Salary: $31.25

Vehicle Requirement: Not Applicable





Required Qualifications:
Completion of Grade 12 or equivalent.

Additional Required Qualifications:
Working knowledge of Microsoft Outlook, Word and Excel. Medical Terminology Certificate or equivalent (testing will be conducted). Fluent in written and spoken English language. Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).

Preferred Qualifications:
MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.

Please note:
All postings close at 23:59 MT of the postingend date indicated.

Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal prospect employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.

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📌 Administrative Support III (Alberta)
🏢 Alberta Health Services
📍 Alberta