Description
NK'MIP CELLARS - Seasonal Guest Services Supervisor.Seasonal Hourly Contract (Mar - Dec).Nk'Mip Cellars, North America's premier Indigenous-owned winery, proudly showcases award-winning BC VQA wine... Show more

CA$45.00 hourly

Remote

Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

NK'MIP CELLARS - Seasonal Guest Services Supervisor
LOCATION: Osoyoos, BC

STATUS: Seasonal Hourly Contract (Mar - Dec)

COMPENSATION
$23-$25/hour plus % of team gratuity program

ABOUT US
Nk'Mip Cellars, North America's premier Indigenous-owned winery, proudly showcases award-winning BC VQA wines in the stunning South Okanagan. Join our team and contribute to the unique story of this legendary winery through exceptional guest experiences.

THE OPPORTUNITY
As a Seasonal Guest Services Supervisor, you will work closely with the Estate Manager and winery leadership team to build and lead a dynamic seasonal team delivering exceptional tasting, retail, food, and wine experiences. This role oversees both Tasting Room & Wine Shop experiences and Sweetgrass @Nk'Mip Cellars Restaurant operations, ensuring all programs and initiatives align with overall winery estate strategy.

This is an excellent opportunity for someone passionate about hospitality and wine who is looking to grow their career within the wine industry.

KEY RESPONSIBILITIES
Execute Restaurant, Wine & Retail Experiences

Lead daily Sweetgrass services and assist with tastings, tours, and food & wine experiences,



including private dinners and winery events as needed

Work closely with the winery leadership team to ensure smooth and seamless service execution

Through guest interactions, identify and recommend retail and restaurant sales and margin-enhancing opportunities

Act as a key contact for local partnerships, including accommodators, tour operators, and local businesses

Co-ordinate and collaborate across restaurant and tasting room teams to execute on-site events

Lead by example while working alongside restaurant and tasting room teams

Develop a fun, motivated, and positive workplace culture

Maintain and enhance a strong wine culture and premium brand image

Assist in onboarding, and training all seasonal restaurant and tasting room staff

Assist in executing structured training programs to ensure consistent, exceptional guest experiences

Support ongoing staff development with a focus on guest satisfaction and financial performance

Maintain open, effective communication with all staff and leadership team.

Administrative & Operational Management

Oversee daily reservations procedures for restaurant and premium food & wine experiences

Assist with monitoring and responding to all guest inquiries providing prompt, professional replies

Support expense management and budget adherence





Assist with inventory management noting products to re-order, promptly receiving, tracking and recording invoices for processing

Utilize and train staff on Point-of-Sale systems

Support scheduling, reporting, and calendar management

JOB REQUIREMENTS

Passion for people, hospitality, and the wine industry

1-3 years of previous restaurant, tasting room, or guest service experienceWinery or fine dining experience preferred

Post-secondary education in hospitality, business, or related field considered an asset

WSET Certification considered a strong asset

Demonstrated leadership and ability to coach and train team members

Ability to thrive in a fast-paced, high-pressure seasonal environment

Solid understanding of business practices, inventory management, and cost controls

Proficiency in Microsoft Word, Excel, and Outlook

Ability to learn, use, and train staff on POS systems

Excellent organizational, time management, communication, and interpersonal skills

WHY JOIN US?

Work in a picturesque setting with some of the most stunning views in the Okanagan.

Enjoy staff discounts on wine, comprehensive training, food and wine pairing events, and excellent sales incentives.

Staff discounts on wine at all Arterra Wines Canada winery locations.

Benefit from flexible scheduling for both full time and part-time staff.

Join our team at Nk'Mip Cellars and contribute to the magic that happens when our wines are shared and enjoyed. Be part of a diverse and inclusive environment where you can be your best self in serving our guests.

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