Location 450 Westheight Drive, Kitchener, Ontario
Job Type Full-Time
About Us We are a growing African & Caribbean grocery store focused on delivering quality products, strong customer service, and an excellent shopping experience to our community. We are looking for a highly organized and results-driven Operations Manager to help strengthen store operations, improve profitability, and lead our team effectively.
Position Overview The Grocery Store Operations Manager will oversee the daily operations of the store, including staff supervision, inventory management, cash handling, customer service, and operational efficiency. This role is ideal for someone with strong retail leadership experience who understands how to manage both people and business performance.
We are looking for someone who is proactive, accountable, financially disciplined, and experienced in improving store operations.
Responsibilities Manage daily store operations and ensure smooth workflow

Supervise, schedule, and support store employees

Monitor inventory levels and oversee product ordering

Reduce inventory shrinkage, waste, and operational losses

Ensure proper product rotation and stock organization

Handle cash management, POS reconciliation, and daily reporting

Monitor store profitability, expenses, and operational performance

Maintain high standards of cleanliness,



organization, and customer service

Address customer concerns and resolve operational issues quickly

Work closely with ownership to improve systems, efficiency, and overall business performance

Assist in developing strategies to increase sales and improve customer retention

Qualifications Previous experience managing a grocery store, supermarket, retail store, or similar operation

Strong understanding of inventory management and retail operations

Experience with staff supervision and scheduling

Comfortable using POS systems, Excel, and operational reporting tools

Strong leadership, communication, and problem-solving skills

Ability to work in a rapid-paced retail environment

Financial awareness and ability to manage operational costs effectively

Experience with African, Caribbean, or international grocery products is an asset

What We're Looking For Strong accountability and attention to detail

Excellent organizational and leadership skills

Ability to identify operational problems and implement solutions

Reliable, professional, and results-oriented mindset

Someone who can help improve systems, efficiency, and profitability

Compensation Competitive salary based on experience and qualifications.

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📌 Grocery Store Operations Manager (Ontario)
🏢 Margaret African Market
📍 Ontario