We are looking for a Laptop Deployment Technician to support a large-scale device refresh initiative for a financial services environment in Toronto, Ontario.

This Long-term Contract position is ideal for a hands-on desktop support specialist who can prepare, deploy, and replace laptops efficiently while delivering a positive end-user experience.

The successful candidate will handle imaging, configuration, troubleshooting, and shipment coordination, while working with a high daily volume of devices across multiple branch locations.

Responsibilities: • Prepare and configure incoming laptops for end users by completing imaging, setup, and quality checks before deployment. • Replace existing devices with newly provisioned laptops and ensure users receive the equipment and guidance needed for a smooth handoff. • Resolve Level 2 desktop support issues related to hardware, Office 365 applications, Outlook, Excel,



and general workstation performance. • Support device enrolment and management activities using Intune, Azure, and Active Directory tools. • Process a high volume of laptop deployments each day while maintaining accuracy, organization, and service standards. • Package and coordinate shipment of laptops to branch locations, ensuring devices are tracked and ready for distribution. • Create and provide checklists and other user-facing instructions to help employees complete returns and exchanges correctly. • Document incidents, service requests, and deployment updates in Service

Now to maintain transparent support records. • Communicate clearly with end users and internal teams to troubleshoot issues, answer questions, and deliver solid customer service.

📌 Laptop Deployment Technician (Toronto)
🏢 Robert Half
📍 Toronto