Who We Are CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.
A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!
Location: Thorold, ON
Status: Full-Time Permanent, On-Site (with ad-hoc flexibility)
This posting is to fill an existing vacancy.
About the Role The Group Tours Planner is responsible for designing, organizing, and managing both single-day and multi-day group tours for CAA Niagara members. This role researches destinations, develops itineraries, coordinates logistics, and oversees tours to ensure an exceptional travel experience for members.
In addition to tour planning, the Group Tours Planner promotes and sells tours, builds strong relationships with travelers, and supports the successful execution of tour departures. The role also includes hosting and directing tours throughout the year, ensuring members have a seamless and rewarding experience from planning through travel.
The expected hourly or salary range for this role is $40,000.00–$55,000.00. Placement within this range will be determined based on the successful candidate’s qualifications, skills, and experience.
Key Responsibilities Research destinations for single-day, multi-day, local, overnight, and special interest group tours, including transportation, accommodations, activities, and restaurants
Design and develop detailed itineraries for tours, including pricing and promotional information
Coordinate all tour logistics including reservations, supplier payments, and ticket assignments
Prepare, coordinate,



and close tour departures
Prepare correspondence for customers included in the bi-monthly mailing, including compiling mailing lists, labels, and envelopes
Update monthly Day Tour flyers, including printing and distributing to branch offices and the marketing department
Conduct training sessions on tours for internal departments as required
Direct and host group tours (single-day and overnight) throughout the year
Provide exceptional customer service while hosting tours and supporting group travel experiences
Build and maintain strong relationships with travelers and members
Promote and sell tours through presentations and various outreach opportunities, in collaboration with the Group Tours Manager
Qualifications & Skills Demonstrated commitment to delivering outstanding customer service
Strong attention to detail
Comprehensive familiarity with travel destinations
Understanding of pricing strategies and tour costing
Excellent organizational and planning skills
Strong communication and presentation abilities
Proficiency in Microsoft Office and online booking systems
Ability to manage administrative responsibilities efficiently
Technologically savvy with the ability to quickly learn new systems
Strong interpersonal skills with the ability to build rapport with members and travelers
Education & Experience Minimum 2+ years of customer service experience
3 - 4 years of experience in the travel and tourism industry
Post-secondary education in Travel & Tourism considered an asset
Administrative experience preferred




Prior experience in group tour planning considered an asset
Experience with Sabre is considered an asset
First Aid and CPR certification is considered an asset
TICO certification (completed or working towards)
Must-Haves (BFOR) Valid passport
Working Conditions Primarily in office at our Thorold, ON office, with regular collaboration across teams.
Standard office environment with frequent computer use and digital systems.
Working in an office environment with frequent interruptions.
This position involves substantial time spent standing, frequent walking, and being on your feet while hosting tours.
Occasional work outside regular business hours may be required to meet operational or business needs.
What’s In It For You 100% employer-paid premiums for health, dental, vision, life, and travel insurance
Virtual healthcare and nurse navigation support
Defined Contribution Registered Pension Plan
Growth, training, and development opportunities
Give Where You Live program (community volunteer program)
Green and Wellness Reimbursement Program
Paid personal and vacation hours
Interview Process Pre-screening call
In-person interview
Background and references
Offer
CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.
CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at [email protected]
We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.

#J-18808-Ljbffr

📌 Group Tour Planner (Northwest Territories)
🏢 CAA Niagara
📍 Northwest Territories