Job Description This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.
Job Type & Location Full-Time Permanent
Work Location: 4156 MAINWAY BURLINGTON, ON L7L 0A7 Canada
Pay Rate: $22.82/h
Shift/Hours: Monday- Friday 5:00 PM- 1:30 AM EST (flexibility required based on business need.)
Weekend work possible
RESPONSIBILITIES External customer support:



Performs Integrations and Installations
Assists with Facility Technology Management
Fulfills Service Requests
Interfaces with Customers, Teams, and Associates
Conducts TSG Technical Disaster Recovery Procedures
Addresses Customer Requests
REQUIREMENTS Valid driver’s license
Working car in good condition
Willingness and able to travel to other sites on work area
Technical experience, specifically familiarity with hardware
Ability to work independently with minimal supervision
Strong communication skills for customer interaction
Preferred: Willingness and able to travel to the U.S.
QUALIFICATIONS Preferences: Bachelor’s Degree
A+, Microsoft Certified Solutions Associate
CCENT Cisco Network Certification
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering creative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

#J-18808-Ljbffr

📌 TSG Specialist I (Ontario)
🏢 CAN Canada
📍 Ontario